FAQ
Shipping:
We currently ship to US and Canada!
When will you ship out my order?
We ship out orders within 1-4 days of it being placed! (This does not include the actual shipping time)
How long will shipping take?
For US (domestic) orders, please allow 3-8 days to deliver once your order has been shipped out. Shipping times may vary depending on the weather and holidays. Please understand those are out of our control!
For international orders, please allow 2-4 weeks to deliver once your order has been shipped out. Please note that depending on your country, you may have additional import/tax fees you will need to pay in order to receive your package.
Will my order have tracking?
Yes! Tracking info will be emailed to you once your order is shipped out!
For international orders please use the Ascendia USA tracking portal to track your package!
Do you charge for import taxes/brokerage fees?
No we do not. You may have some import taxes or brokerage fees to pay depending on your country. This is not something we can determine or control on our side.
My address is wrong! What should I do?
Please double check your address when placing an order. Contact us immediately if your order has not been shipped. We are not responsible otherwise and refunds will not be issued.
Returns/exchanges:
All sales are final. We do not accept returns or exchanges.
However, if there is any issue with your order please contact us within 7 days of receiving your package. Please email info@himikela.com or use the contact form. We will review your order and fix accordingly.
Any other questions or concerns please email info@himikela.com or contact us through the contact form! Thank you!